Social Info REX

Social Info REX is the central point of contact and information for concerns and questions relating to the social and health sector. This is where Lucerne residents can get information and help to find the relevant specialist office and potential services. Livelihood security experts can also confirm whether there is any entitlement to welfare benefits.

Social Info Rex is located next to the City of Lucerne Customer Centre at Obergrundstrasse 3 and is open every afternoon. 

You can find more information here: City of Lucerne – REX Social Centre

Caritas Zentralschweiz

For financial questions, German courses, employment and integration services, please contact the various offices of Caritas Zentralschweiz. 

Caritas Zentralschweiz also offers an interpreting service where linguistic support is required. 

With the KulturLegi pass, households with a lower taxable income can access lots of benefits. They can also shop more cheaply at Caritas Markets or Brockenhaus second-hand stores. 

If you have any questions, you can ask the Caritas Zentralschweiz chatbot, which can be accessed here: CaritasGo – Your chatbot for any financial worries

All additional information about Caritas Zentralschweiz can be found here: Caritas Zentralschweiz

Social security

In Switzerland, every working person is protected against various life situations. Various deductions are made from wages for social security purposes. 

In the event of long-term illness or an accident, health and accident insurance (link to health topic page) or invalidity insurance (IV) comes into effect.

In the event of temporary unemployment, the unemployment insurance comes into effect. 

In the event of disability, old age or a death, every employee is entitled to old-age and survivors’ insurance (AHV)/IV and occupational benefits. There is also what is known as the third pillar, which represents private provision. This involves every employee paying into a third pillar account with a bank or insurance company. 

In the event of maternity, maternity benefits are available in Switzerland for 14 weeks. You can find more information here

And anyone who is already a parent is entitled to family allowances. These are paid out together with your wages if you are in employment. 

Further information about social insurance can be found at WAS IV Luzern