Welcome  to Lucerne

Welcome to Switzerland’s most beautiful and diverse city. Lucerne boasts both urban and rural areas, culture and sport, the lake and mountains, innovation and tradition. 

Through our Welcome Desk for all new arrivals to the city, we provide you with expert advice to ensure your life in Lucerne gets off to smooth start.

Welcome Desk

The Welcome Desk is located at Obergrundstrasse 1 right next to the Customer Centre.

The Welcome Desk opening times are:

• Tuesday 1 p.m. – 5 p.m.
• Thursday 1 p.m. – 5 p.m.

You can reach us by e-mail at welcome@stadtluzern.ch 

On our website New in the City, we offer information in four languages. Please also use our chatbot to find the topics that are important to you.

We live and breathe a culture of welcome!

Several times a year, we invite all new residents to a welcome event and we look forward to raising a glass with you there to celebrate your arrival in the city of Lucerne. You will receive the flyer with the dates of the welcome events when you register with the Residents’ Register Office.  

City and Canton of Lucerne

As the largest municipality in the Canton of Lucerne, we have plenty of information to help you get off to a successful start. 

You can also find all of the city’s access centres by clicking on the following link: Services & information. 

For further information, please visit the Canton of Lucerne website www.grüezi.ch , which is translated into 12 languages, and the national website www.ch.ch